At novitek.ai, we strive to provide high-quality AI solutions and services that meet your needs. However, we understand that there may be instances where you may need to request a refund or return. Please read our Refund and Returns Policy carefully to understand your rights and how we can assist you.
1. Refund Eligibility
We offer refunds under the following conditions:
- Digital Products: For downloadable digital products such as AI prompts, once the product has been accessed or downloaded, refunds will not be issued due to the nature of the product. If you experience any issues with the product, please contact our support team within 2 days of purchase, and we will do our best to resolve the issue.
- AI Services: If you are not satisfied with our AI services (e.g., automation, prompt creation, or custom solutions), please contact us within 2 days of the service delivery. We will evaluate your case on an individual basis, and if the service was not as described or failed to meet agreed expectations, a partial or full refund may be offered.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to hello@novitek.ai with your order details, including the purchase date, order number, and the reason for the refund request.
- Review Process: Once we receive your request, we will review it and notify you within 7 business days whether you are eligible for a refund.
- Refund Approval: If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
3. Exemptions
Refunds will not be granted under the following circumstances:
- You changed your mind after purchasing a digital product or service.
- The digital product has already been accessed, downloaded, or used.
- You failed to follow the instructions or guidelines provided with the service or product.
- Any delays or issues caused by third-party platforms or providers outside our control.
4. Exchanges
We do not offer exchanges for digital products. However, if you purchased the wrong product or require an upgrade, please contact us, and we will assist you in finding a suitable solution.
5. Late or Missing Refunds
If you have not received your refund after the approved processing time:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you have done all of the above and still have not received your refund, please contact us at hello@novitek.ai.
6. Modifications to the Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. If you continue to use our website and services after such changes, you are considered to have accepted the updated policy.
7. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Novitek.ai by Blue Source Ltd
Email: hello@novitek.ai
Website: novitek.ai.